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Privacy Policy

Last updated: October 2025

1. Introduction

CAT FM Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

CAT FM Ltd provides commercial cleaning and security services across the United Kingdom.
For all data protection matters, we are the “data controller.”
You can contact us at:
Email: info@catfm.co.uk
Website: www.catfm.co.uk

3. Information We Collect

We may collect and process the following personal data:

  • Contact information: name, phone number, and email address when you enquire through our website or email us.

  • Employment information: CVs, references, and right-to-work documents when you apply for a job.

  • Client information: billing details, service addresses, and contractual correspondence.

  • Technical data: IP addresses, browser type, and usage information collected through cookies and analytics tools.

4. How We Use Your Information

We use your information to:

  • Provide and manage our cleaning and security services.

  • Respond to enquiries or service requests.

  • Process job applications and maintain staff records.

  • Manage client relationships, contracts, and invoicing.

  • Comply with legal and regulatory obligations.

  • Improve our website and communication.

We do not sell your data to third parties.

5. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Performance of a contract.

  • Compliance with legal obligations.

  • Legitimate business interests.

  • Your consent (for example, to receive marketing emails).

6. Data Sharing

We may share limited information with trusted partners, such as:

  • IT service providers who host our website and email systems.

  • Auditors or regulators where legally required.
    All third parties are bound by confidentiality and data protection obligations.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including satisfying legal, accounting, or reporting requirements.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access a copy of your data.

  • Request correction or deletion of your data.

  • Object to processing or restrict how your data is used.

  • Withdraw consent at any time (where consent is the legal basis).
    To exercise these rights, contact info@catfm.co.uk.

9. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration.

10. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.